Actionable Interpretability for Churn Classification: A Text Bottleneck Model Case Study at a Major Telecom Provider
Adrian Sauter, **Vera Neplenbroek**, Georgios Vlassopoulos, and Gianluigi Bardelloni. 2026. Actionable Interpretability for Churn Classification: A Text Bottleneck Model Case Study at a Major Telecom Provider. In Proceedings of the 64th Annual Meeting of the Association for Computational Linguistics (Volume 6: Industry Track), pages 1005–1024, San Diego, California, USA. Association for Computational Linguistics.
